Guest Services Representative (Part Time) – Westminster, Co – Orchard Town Center

Posted 6/29/2022  Back to Careers

Guest Services Representative (Part Time) – Westminster, Co – Orchard Town Center

Orchard Town Center, located in Westminster, Colorado, is currently seeking part time Guest Services Representatives to handle guest inquiries within the shopping center’s Guest Service Department. The primary goal of the position is to ensure that all guests visiting Orchard Town Center receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Erie and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries.

Responsibilities:

• Interact with and provide directional information to guests
• Greet customers in a friendly manner
• Answer inbound calls to the Guest Service Booth
• Provide information about stores within the shopping center including product information
• Provide information concerning mall events and activities
• Process lottery transactions and promote the program in order to exceed goals
• Provide information regarding local attractions, transportation and dining
• Arrange transportation and restaurant reservations
• Assist with internal mall marketing promotions
• Troubleshoot and diffuse guest issues
• Participate in training and education programs
• Provide Guest Service Manager with observations, guest comments, and recommendations
• Inventory control
• Continually exceed guest expectations

Qualifications:
• Strong customer service orientation
• Previous cash handling experience
• Outstanding communication skills, both written and oral
• Professional appearance and presence
• Ability to work within a team environment and interact well with others
• Self-motivated
• Strong work ethic
• Strong problem solving ability
• Diplomatic
• Courteous and pleasant manner
• Friendly
• Smile
• Accurate and detail oriented
• PC knowledge (Internet navigation as well as Word, Excel, etc.)

Guest Service Representatives must be available for a variety of shifts, including a mix of days, nights, and weekends. Applicants many also visit the Guest Services Booth at Orchard Town Center to complete an application.

Guest Services Representative (Part Time) - Westminster, CO - Orchard Town Center
Please list any exceptions to your availability.
Please list any skills you possess that would make you a great fit for this position.
Please list all computer programs and devices you are familiar with. Include your proficiency level for each item.
Please use your first initial, last initial, and zipcode as your signature. Spaces are not allowed.