Customer Service Representatives (Part Time) – Paducah, KY – Kentucky Oaks Mall

Customer Service Representatives (Part Time) – Paducah, KY – Kentucky Oaks Mall

Posted 8/31/2021 Back to Careers

Kentucky Oaks Mall, located in Paducah, Kentucky, is currently seeking part time Customer Service Representatives to handle guest inquiries within the shopping center’s Customer Service Department. The primary goal of the position is to ensure that all guests visiting Kentucky Oaks Mall receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Paducah and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries.

Responsibilities:

• Interact with and provide directional information to guests
• Greet customers in a friendly manner
• Answer inbound calls to the Customer Service Desk
• Provide information about stores within the shopping center including product information
• Provide information concerning mall events and activities
• Process gift card and lottery transactions and promote the programs in order to exceed shopping center’s goals
• Provide information regarding local attractions, transportation and dining
• Arrange transportation and restaurant reservations
• Assist with internal mall marketing promotions
• Troubleshoot and diffuse guest issues
• Participate in training and education programs
• Provide Customer Service Manager with observations, guest comments, and recommendations
• Inventory control
• Continually exceed guest expectations

Qualifications:
• Strong customer service orientation
• Previous cash handling experience
• Outstanding communication skills, both written and oral
• Professional appearance and presence
• Ability to work within a team environment and interact well with others
• Self-motivated
• Strong work ethic
• Strong problem solving ability
• Diplomatic
• Courteous and pleasant manner
• Friendly
• Smile
• Accurate and detail oriented
• PC knowledge (Internet navigation as well as Word, Excel, etc.)

Customer Service Representatives must be available for a variety of shifts, including a mix of days, nights, and weekends.  Compensation for the part time Customer Service Representative positions is $8.75/hour.

Customer Service Representatives (Part Time) – Paducah, KY – Kentucky Oaks Mall
Please list any exceptions to your availability.
Please list any skills you possess that would make you a great fit for this position.
Please list all computer programs and devices you are familiar with. Include your proficiency level for each item.
Please use your first initial, last initial, and zipcode as your signature. Spaces are not allowed.