Concierge Agent (Part Time) – Los Angeles, CA – Beverly Center

Posted 1/9/2019  Back to Careers

Concierge Agent (Part Time) – Los Angeles, CA – Beverly Center

Beverly Center, located in Los Angeles, California, is currently seeking part time Concierge Agent to handle guest inquiries within the shopping center’s Guest Service Department. The primary goal of the position is to ensure that all guests visiting Beverly Center receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Los Angeles and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries. Applicants must be bilingual. Seeking candidates who are fluent in Mandarin, Japanese, or Arabic.

Responsibilities:

• Interact with and provide directional information to guests
• Greet customers in a friendly manner
• Answer inbound calls to the Guest Service Desk
• Provide information about stores within the shopping center including product information
• Provide information concerning mall events and activities
• Assist guests with various ancillary purchases
• Provide information regarding local attractions, transportation and dining
• Arrange transportation and restaurant reservations
• Assist with internal mall marketing promotions
• Troubleshoot and diffuse guest issues
• Participate in training and education programs
• Provide Guest Service Manager with observations, guest comments, and recommendations
• Provide rental equipment (wheelchairs and strollers) to shoppers as needed
• Inventory control
• Continually exceed guest expectations

Qualifications:
• Strong customer service orientation
• Previous cash handling experience
• Outstanding communication skills, both written and oral
• Professional appearance and presence
• Ability to work within a team environment and interact well with others
• Self-motivated
• Strong work ethic
• Strong problem solving ability
• Diplomatic
• Courteous and pleasant manner
• Friendly
• Smile
• Accurate and detail oriented
• PC knowledge (Word, Excel etc.)

Concierge Agents must be available for a variety of shifts, including a mix of days, nights, and weekends.


Please complete the form below and attach a resume, or email resume to employment@infoplaceusa.com, or fax to (616) 825-5987. Interested applicants can also apply by visiting the Guest Service Desk at Beverly Center to complete an application.

Apply
Concierge Agent (Part Time) - Los Angeles, CA - Beverly Center
Please list any exceptions to your availability.
Please list any skills you possess that would make you a great fit for this position.
Please list all computer programs and devices you are familiar with. Include your proficiency level for each item.
Please use your first initial, last initial, and zipcode as your signature. Spaces are not allowed.