Concierge Ambassadors (Part Time) – Plano, TX – The Shops at Willow Bend

Posted 3/1/2020  Back to Careers

Concierge Ambassadors (Part Time) – Plano, TX – The Shops at Willow Bend

The Shops at Willow Bend, located in Plano, Texas, is currently seeking part time Concierge Ambassadors to handle guest inquiries within the shopping center’s Concierge Department. The primary goal of the position is to ensure that all guests visiting The Shops at Willow Bend receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Plano and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries. Ideally seeking employees who are bilingual.


• Interact with and provide directional information to guests
• Greet customers in a friendly manner
• Answer inbound calls to the Concierge Desk
• Provide information about stores within the shopping center including product information
• Provide information concerning mall events and activities
• Assist guests with various ancillary purchases
• Provide information regarding local attractions, transportation and dining
• Arrange transportation and restaurant reservations
• Assist with internal mall marketing promotions
• Troubleshoot and diffuse guest issues
• Participate in training and education programs
• Provide Concierge Manager with observations, guest comments, and recommendations
• Inventory control
• Continually exceed guest expectations

• Strong customer service orientation
• Previous cash handling experience
• Outstanding communication skills, both written and oral
• Professional appearance and presence
• Ability to work within a team environment and interact well with others
• Self motivated
• Strong work ethic
• Strong problem solving ability
• Diplomatic
• Courteous and pleasant manner
• Accurate and detail oriented
• PC knowledge (Word, Excel, etc.)

Concierge Ambassadors must be available for a variety of shifts, including a mix of days, nights, and weekends.  This position will be approximately 15-20 hours per week. Compensation for the part time Concierge Ambassador positions is $10.00/hour.

Please email resume to, or fax to (616) 825-5987.   Interested applicants may also apply online at, or visit the Concierge Desk at The Shops at Willow Bend to complete an application.

Concierge Ambassadors (Part Time) – Plano, TX – The Shops at Willow Bend
Please list any exceptions to your availability.
Please list any skills you possess that would make you a great fit for this position.
Please list all computer programs and devices you are familiar with. Include your proficiency level for each item.
Please use your first initial, last initial, and zipcode as your signature. Spaces are not allowed.