Customer Service Representatives (Part Time) – Sarasota, FL – The Mall at University Town Center
Posted 3/28/2022 Back to Careers
The Mall at University Town Center, opening in Sarasota, Florida, is currently seeking part time Customer Service Representatives to handle guest inquiries within the shopping center’s Customer Service Department. The primary goal of the position is to ensure that all guests visiting The Mall at University Town Center receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Sarasota and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries.
Responsibilities:
• Interact with and provide directional information to guests
• Greet customers in a friendly manner
• Answer inbound calls to the Customer Service Desk
• Provide information about stores within the shopping center including product information
• Provide information concerning mall events and activities
• Provide information regarding local attractions, transportation and dining
• Arrange transportation and restaurant reservations
• Assist with internal mall marketing promotions
• Troubleshoot and diffuse guest issues
• Participate in training and education programs
• Provide Customer Service Manager with observations, guest comments, and recommendations
• Provide rental equipment (wheelchairs and strollers) to shoppers as needed
• Provide administrative support within the mall management office as needed
• Continually exceed customer expectations
Qualifications:
• Strong customer service orientation
• Previous cash handling experience
• Outstanding communication skills, both written and oral
• Professional appearance and presence
• Ability to work within a team environment and interact well with others
• Self-motivated
• Strong work ethic
• Strong problem solving ability
• Diplomatic
• Courteous and pleasant manner
• Friendly
• Smile
• Accurate and detail oriented
• PC knowledge (Word, Excel, etc.)
Customer Service Representative position will average approximately 12 hours per week and will primarily be afternoons and evenings.
Interested applicants may also visit the Guest Services Desk at The Mall at University Town Center to complete an application.