Overview and History

Infoplace USA is the largest and only national shopping center guest services provider in the United States. With more than 33 years of managing guest service programs at high-end shopping centers, we know the business. No other company in the guest services field has as much experience, depth of organization, resources and knowledge.

 

But any organization is only as good as it’s people, and the dedicated, committed-to-quality employees who make up Infoplace USA are what set us apart from others. All of Infoplace USA’s senior managers have been with the company for more than 10 years, and the majority of our location managers have been with the company for 5 years or more. This knowledge and experience is unmatched in the business.

 

Having worked hard to develop our reputation for quality guest services, we are proud of being part of something special. However, it is only by continuing to follow through on a day-to-day, guest-to-guest basis in providing the very best in service that we can continue to improve. We measure success at Infoplace USA by our commitment to, and fulfillment of, the company standards in dealing with our five key customers: the General Public, the Mall Office, Tourists, Mall Merchants, and Mall Employees.

 

Guest services is not a division of our business, but rather the sole focus of our business.